Thank you for shopping with Eliteloomwear. We are committed to delivering your orders quickly and safely.
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or phone.
2. Shipping Time
Estimated delivery time depends on your location:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges will be calculated and displayed at checkout before completing your purchase.
We may offer free shipping on selected orders or during promotional periods.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status.
5. Delivery Issues
Please ensure that your shipping address and contact details are correct. Eliteloomwear is not responsible for delivery delays caused by incorrect address details.
If your package appears damaged during delivery, please contact us immediately.
6. Delayed or Lost Orders
If your order is delayed beyond the expected delivery time or appears lost, please contact us at:
Email: support@eliteloomwear.com
Phone:
We will assist you in resolving the issue as quickly as possible.